Certify before you ship: finding dead ends and loops in chatbot and IVR flows
Diagram tools draw a flow. They don't tell you a caller can get stuck at step 7. What we check in Reet, and why a certified copy matters.
Outline
- Four errors diagram tools miss: unreachable steps, dead ends, loops, contradicting conditions
- Rule checks first, AI second
- What 'certified' means: locked, timestamped, checksummed
- Making certification a release gate for Dialogflow and Orbita